EU Digital Services Act — Notice & Action
Under Regulation (EU) 2022/2065 (the "DSA"), any individual or entity may submit a notice about content available on the Service that they believe is illegal or violates our content policies. This page describes our designated points of contact, how to submit a notice, our response procedure, and the available appeal routes.
1. Scope
This procedure applies to anyone, anywhere, but is primarily relevant for users in the European Union exercising rights under the DSA. We treat all notices to the same standard regardless of submitter location.
2. Article 11 — Single point of contact for authorities
For communications with the Commission, the Board, and Member States' Digital Services Coordinators: peterdgarrido@proton.me. Working language: English. Direct, electronic, and rapid (within DSA-prescribed timelines).
3. Article 12 — Single point of contact for users
For users to communicate with us directly, rapidly, and by electronic means: peterdgarrido@proton.me. We also offer an in-page Complaint Procedure (/complaint-procedure).
4. Article 13 — Legal representative in the EU
If DesiDekhoo is not established in the EU, we designate a legal representative within the Union as required by Article 13. The legal representative's name and address will be published here once formally appointed. If the operator IS established in the EU (current intention), Article 13 does not apply and this section will note that fact. Verify status before relying.
5. Article 16 — Notice and action mechanism
Submit a notice by email to peterdgarrido@proton.me containing: (i) a sufficiently substantiated explanation of why the content is illegal; (ii) a clear indication of the precise electronic location (URL); (iii) your name and email (except in the case of content related to certain criminal offences — anonymity is permitted there); (iv) a statement confirming your good-faith belief that the information is accurate and complete.
6. Response times
We acknowledge complete notices within 24 hours. We provide an initial substantive decision within 5 business days for ordinary content and without undue delay for content that is manifestly illegal.
7. Article 17 — Statement of reasons
When we act on content under a notice or on our own initiative, we provide the affected user (where contactable) with a statement of reasons including: the action taken; the facts and circumstances relied on; whether the action was taken following a notice or on our own initiative; the legal basis and contractual basis (link to the violated policy); and the available redress (see Article 20 below).
8. Article 20 — Internal complaint-handling
If you disagree with our decision (either as the notifier or as the affected user), you may file a free internal complaint to peterdgarrido@proton.me within six months of the decision. Internal complaints are reviewed by a person not involved in the original decision and we respond within 14 days.
9. Article 21 — Out-of-court dispute settlement
You may select a certified out-of-court dispute settlement body to resolve disputes about our content decisions. Settlement decisions of such bodies are non-binding on the user; we commit to engage in good faith. The list of certified bodies is maintained by your Member State's Digital Services Coordinator.
10. Article 22 — Trusted flaggers
Notices submitted by entities that have been awarded the status of "trusted flagger" by a Digital Services Coordinator are prioritised and processed without undue delay.
11. Article 23 — Measures against misuse
We may suspend, for a reasonable period and after a prior warning, the processing of notices and complaints submitted by individuals or entities that frequently submit manifestly unfounded notices or complaints.
12. Article 24 — Transparency reporting
We publish annual transparency reports — see /transparency-report-2023, /transparency-report-2024, /transparency-report-2025. They include numbers of orders received, notices received and actioned, our own-initiative content moderation, complaints under Article 20, and use of automated means.
13. Hosting note
For content judged illegal we remove the video file, listing, and metadata from the Service directly — we host the files ourselves, so removal from our infrastructure takes the content down at its source on the Service. Where appropriate we also notify the original publisher.
14. Updates
As DSA implementing acts and Member State coordinator guidance evolve, we update this procedure.