Notice and Action Policy
This is the operational policy that governs how we receive, triage, decide, and respond to all notices about content on DesiDekhoo — regardless of whether they're filed under the DMCA, the DSA, NCII statutes, CSAM channels, or as general complaints.
1. Unified intake
All notices arrive at peterdgarrido@proton.me, which is monitored every business day. We do not require users to use a specific form; any communication containing the elements required by the applicable framework is accepted.
2. Routing
On receipt, notices are classified into one of: CSAM, NCII, DMCA, DSA-illegal-content, performer/subject-removal, general policy violation, government request. Each route has its own SLA (see relevant page).
3. Acknowledgement
All notices are acknowledged within 24 hours with a tracking identifier.
4. Decision
Decisions are taken by qualified reviewers familiar with the applicable framework. For frameworks that require natural-person involvement (e.g. DSA Art. 20 appeals), a different reviewer handles the appeal.
5. Standardised response
Responses identify the action taken, the legal/policy basis, the facts considered, and the available redress (internal complaint, out-of-court settlement, court).
6. Manifestly illegal content
Content that is manifestly illegal (CSAM, terrorist material, content presenting imminent risk to life) is actioned without waiting for the standard SLA and is reported to competent authorities.
7. Trusted flaggers
Notices from entities recognised as trusted flaggers under DSA Article 22 are prioritised.
8. Record retention
Records of notices, decisions, and appeals are retained for the longer of (a) the period required by applicable law and (b) one year, for the purpose of transparency reporting and quality review.
9. Misuse
Repeated submission of manifestly unfounded notices may result in temporary suspension of the submitter's access to the notice channel (DSA Art. 23).
10. Contact
peterdgarrido@proton.me.